Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since you received your purchase, we cannot offer you a refund. Exchanges may still be accepted. Please contact me if this is the case.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. BE SURE to add tape to the arches as they were shipped to you. If you do not do this, the items will be damaged. If the item is damaged in shipping due to packaging, then no refund or only partial refund will be offered.
You are responsible for return shipping costs and the cost you paid for shipping in your original order cannot be refunded.
Contact us as soon as you determine that you require an exchange or refund.
Damaged Item Received
If you receive a damaged item, please reach out immediately. We will take care of this promptly and replace the items necessary at no cost to you. In some cases, damaged items can still be used, so please be aware that we may offer suggestions on how to still use partially damaged items. If a partial refund is needed, this will be determined on a case by case basis.
Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This depends on your credit card or original method of payment processing speed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the Contact Us page.
Shipping Returns
To return your product, you should mail your product to:
Arch Friends LLC
3995 Texas Street
San Diego, CA 92104
Be SURE to include the order number in the package. This will be needed to establish contact with you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
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