Shipping Policy
At Arch Friends, each arch kit is made and prepared with care to help ensure your order arrives ready for your DIY installation project. Please review the shipping details below before placing your order.
Processing Time
Most orders are processed and prepared for shipment after your measurements and order details have been received.
Because many Arch Friends products are custom-sized based on the measurements provided at checkout, processing times may vary depending on order volume, product type, and customization needs.
If there are any questions about your measurements or order details, we may contact you before production or shipment. Delays in receiving clarification may delay your order.
Shipping Times
Shipping times vary depending on the destination, carrier service, and order size. Once your order has shipped, you will receive tracking information when available.
Please note that shipping estimates are not guarantees. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery timing.
Shipping Carriers
We ship using trusted shipping carriers based on the size, weight, and destination of your order. The available shipping method and cost will be shown during checkout when applicable.
Shipping Costs
Shipping costs are calculated at checkout based on your order details and shipping address.
Larger arch kits or multiple-item orders may have higher shipping costs due to package size and weight.
Order Accuracy and Measurements
Many Arch Friends products are custom made according to the measurements provided by the customer.
Please carefully review all measurements before submitting your order. If you are unsure how to measure, please review our Measuring Instructions page before purchasing:
If you still have questions, please contact us before placing your order. We are happy to help.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate at checkout.
Arch Friends is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, delivery timing and final delivery are handled by the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first using the tracking information provided.
You may also contact us, and we will do our best to help where possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
- A brief description of the issue
Damage claims should be reported promptly so we can review the issue and determine the best next steps.
International Shipping
At this time, shipping availability may vary by location. If you are outside the standard shipping areas shown at checkout, please contact us before placing an order to ask whether shipping is available to your address.
Custom Orders
Custom order shipping costs and timelines may vary depending on the size, complexity, and destination of the order.
If your custom order requires special shipping arrangements, we will communicate those details before completing the order.
Questions
If you have any questions about shipping, measurements, delivery, or custom orders, please contact us before placing your order.
Contact page: